The LGR Playbook

A practical guide to using process mapping and service (re)design to maintain services and realise savings from Local Government Reorganisation and large-scale change. 

In this playbook you will find: 

• The role of Process Management and Why Now

• The LGR landscape

• Why structure alone won't deliver savings

• Learnings and case studies from local government

• The people-driven approach to change

• Frameworks for service redesign

• Building your Digital Handbook

• Self-assessment checklist 

  How Engage Process helps 

During large-scale change programmes, the processes, workflows and service touchpoints that currently sit within the council present both an opportunity and a risk. Change provides the catalyst to revisit how services are delivered; putting the customer at the centre and uncovering non-value added tasks to eliminate, alongside opportunities for improvement by those who know the process best. 

What we can learn from large-scale transformation programmes so far is that both leadership and operational teams need a shared, evidence-based view of how services really operate today before decisions are made about how they should operate moving forward. This playbook sets out a practical way to build that shared view, and how to use it to deliver the service improvements and efficiencies LGR is meant to provide.