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Accelerate Process Improvement in your Council

Having previously worked for several councils across the UK and as a LocalGov Transformation Consultant, Nicola Ratcliffe has spent the last few years as Customer and Digital Delivery Lead at Torfaen County Borough Council. Here, she drives the DARE to Transform program, focused on savings and process improvement in Service Design, Customer Insight and making the most of Digital. 

Watch the video below to learn more about Cost-Benefit Analysis and the Process Improvement efforts behind the Digital Strategy at Torfaen.