Removing the 'Waste' from Waste Collection

In this webinar series, we hear from Lisa Rosser, Senior Service Improvement Officer at Rhondda Cynon Taf County Borough Council and Colin Wells, Business Improvement Analyst at Stirling Council. Providing insight on their process improvement efforts and outcomes, they share example maps which demonstrate the impact of change and discuss how this created buy-in from their teams. 

Watch the video below to learn how they used process mapping and modelling to identify and correct "waste" within their Waste and Recycling Services.