Applying Lean methodologies from industrial practices to a modern service based processes with multiple outcomes, can yield some promising results and lessons.
Ted Twaalfhoven, CEO of Engage Process, bring his experience of Lean production and methodology to successful transformation.
Three years ago, Leeds Federated started their Vision21 program, aimed at making the organisation more client focused, digital and of course, efficient. With a whole organisation participating, buy-in was crucial.
Vision21 is now closing successfully. Hear Georgina Nijjar's reflection of the lessons learned in 3 years of transformation.