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Register to attend

Modernising Income Management 

Join us Wednesday, May 6th from 2:00pm - 3:00pm GMT to see how Tailwind Digital and Engage Process are helping local government organisations streamline income management, eliminate workarounds, and improving the experience for citizens and staff alike. 

The challenge: Income management processes are often:

  • Reliant on manual workarounds and spreadsheets
  • Slowed by disconnected back-office systems
  • Burdened by reconciliation complexity
  • Frustrating multi-step processes
  • Difficult to measure in terms of efficiency and cost

The Opportunity: By combining workflow analytics with modular and flexible income management, organisations can deliver faster, simpler services. Streamline income assessment and payment processes, reduce manual interventions and duplication, integrate with existing back-office systems, simplify reconciliations, improve turnaround times and enhance end-to-end processes.  

The result?

  • Improved efficiency → better staff and citizen experience
  • Modular, flexible, easy to integrate → no disruption
  • Eliminate workarounds → faster, standardised processes
  • Analytics → measurable impact and efficiency gains
  • Expertise and health checks → long-term success

Beyond software: a partnership for sustainable change. 

In this webinar you will see a practical walkthrough of improved income and process management in action, along with real-world examples and impact. It's not just about new technology, it's about designing better ways of working with those who know it best. 

For questions or more information, please contact events@engageprocess.com

*Note: This session is co-hosted by Engage Process and Tailwind Digital. Your registration may be shared with both organisers. You may update your contact preferences at any time through the confirmation email. 

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The agenda

The following topics will be discussed:

  • Introduction from Engage Process and Tailwind Digital
  • Income management in practice
  • Local Government examples 
  • Discussion, Q&A