From Strategy to Service: Turning Transformation Plans into Operational Reality

Presented by Engage Process and Altair Ltd

In this session, partners Engage Process and Altair Ltd shared their experience and real-world success stories to address some of the common challenges involved in turning transformation plans into operational reality. It covered:

• The role of process workshops for visibility, buy-in and expertise.

• Bringing colleagues together for knowledge capture and embedding change within frontline teams.

• Applying your operating model to map end-to-end customer journeys and design future-state processes.

• Faster iterations and movement to implementation.

• Aligning systems with services and managing change at scale. 

Whether you're a council navigating multiple technology systems and processes coming together during large-scale transformation, or Housing Associations addressing new regulations with critical timelines and operational risk, this session will provide actionable insights to take away.

To read the full business cases referenced in the session, click here to request which case studies you would like to receive. 

For questions or more information, please contact events@engageprocess.com. 

View the presentation slides here.