Service Design in Transformation

Creating people-driven change - How Service Design can impact culture.

Join us on Thursday, May 21st, 2026 from 10:00 - 11:00 GMT to hear from Amy Adams, Head of Customer, Programmes and Performance at Tewkesbury Borough Council on building a culture of collaboration and bringing services into the Transformation journey. 

Process improvement and service design are not only about quantitative outcomes, but also provide an opportunity to engage with teams. This allows you to capture knowledge from the subject matter experts, provide visibility to processes and the impact of changes, and helps to create ownership and buy-in.

While efficiency savings are often an outcome, a collaborative culture helps to create an environment for teams to thrive. 

Whether you're preparing for large-scale transformation or leading change initiatives, this session is for you.  

For questions or more information, please contact events@engageprocess.com. 

*Note: For public sector professionals only