From Process Maps to Buy-in: Proving Change Works Early 

Tewkesbury Borough Council's Digital Change Journey

Join us on Thursday, May 21st, 2026 from 10:00 - 11:00 GMT to hear from Amy Adams, Head of Customers, Programmes and Performance at Tewkesbury Borough Council to learn more about their digital change journey, and how process mapping helped to build a collaborative culture for change. 

This session is all about how Tewkesbury Borough Council has take a pragmatic approach to getting people on board with digital change, before anything actually goes live. 

Rather than leading with systems or technology, they've focused on understanding and mapping what's really going on in their services today. 

Using the Engage Process platform, they've been able to turn often messy, complex processes into something visual, clear, and most importantly, useful for conversations. This has unlocked better engagement across the organisation. 

Instead of change being something that "done to" teams, staff can see how their work fits together, where the pain points are, and what could be improved. 

One of the key strengths of this approach is that it helps demonstrate the value of change early. By mapping out future processes and showing what "better" looks like, teams have:

• Less duplication

• Smoother handoffs

• Clearer accountability

Help to address resistance to change and bring teams on the journey based on impact, rather than blind trust. When people are involved upfront and can see the thinking, they're far more likely to support what comes next. 

In this session, Amy will share:

- How process mapping can be used as a practical engagement tool (not just documentation)

• Ways to bring teams into the conversation early and make it stick

• How to show the benefits of change without needing a live sustem

• What's been learned along the way; what worked, what didn't, and what they'd do differently

If you're trying to build momentum for digital change and struggling to make it feel tangible, this should give you a few ideas to take away today. 

For questions or more information, please contact events@engageprocess.com.