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Process Redesign as the basis for Digital Transformation
For Sedgemoor District Council (Somerset), Process Redesign refers to the review and optimisation of processes to drive positive
change. Doing so, it is important to involve everyone involved, including employees and customers alike. In short: avoid digital
exclusion, focus on collaboration and utilise the right tool. For Sedgemoor, the goal is to become as efficient and digitally accessible as possible, while effectively managing change.
To work towards this goal, Sedgemoor defined their 7 Principles of Transformation - Seven rules that help the council and it’s staff through their redesign and transformation process. Download the case to learn more.