From Process Improvement to Audit Compliance in One Platform - the Luton Borough Council Journey

In this on-demand video, Fred Ralphs, Senior Change Analyst at Luton Borough Council, shares their story of Process Improvement and achieving Audit Compliance within Adult Social Care services. 

Fred covers how Luton’s Adult Social Care team:

• Mapped complex, frontline customer journeys with all relevant stakeholders—and now serves as onboarding tools.
• Delivered audit-ready maps and digital handbooks within the Engage Process platform to meet CQC compliance without additional work.
• Streamlined compliance by sharing these process maps directly with regulators via Engage Process Viewer—completing process mapping, analysis, improvement, publication and feedback—allinoneplace.


Discover how to work “SMARTER”—Specific, Measurable, Achievable, Realistic, Time‑bound, Enjoyable, and Reliable.

Watch the video below to learn how they used process mapping and modelling to enable people-driven change and gain buy-in from their teams. 

Access the full Luton case study here